Submit a Service Request
NOTE: Emergencies should always be reported to 911 immediately. To reach our after-hours, non-emergency Dispatch Center, call (425) 577-5656
The City of Mercer Island uses an online reporting tool that we call MI-Connect. This tool allows residents to report and track non-emergency issues through the City’s website or by using a mobile app. This service is powered by the vendor SeeClickFix.
If your request is related to a snow/ice event, be aware that the City's first priority will be clearing and maintaining the major streets on its snow removal map; the City does not plow private streets.
Online Reporting (via this webpage)
Drag the map below to align the orange pin with your desired location, or you can type it in using the address box. Then click on the 'Confirm Location' box. Then select a Category from the list, and type a summary and description of the issue. Please upload a photo if available. Click the 'Confirm Details' box. Finally, chose whether to Submit anonymously or not. And then you're done!
Tracking
The status of an issue reported through MI-Connect is viewable on the map above. Click on the 3 small white dots (°°°) in the right corner of the map's blue title bar. Then select 'Explore Map' to view other service requests - click an issue's blue title to learn more. You can toggle between 'map view' and 'list view' using the buttons. You can even comment on open requests if you wish, or choose to follow them as they progress.
Colors: New issues are ORANGE dots. Once the City responds, the dot changes to GREEN. When an issue is closed or resolved, the dot becomes BLUE, and will be left on the map for 30 days.
Mobile Reporting (download the app)
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